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Worcester Fitness is staffed with friendly, well trained professionals who strive to exceed the expectations of our members. Here is just a sampling of how we can help you get to where you want to be.

Complimentary Fitness Services
Complimentary Fitness Services
Top Ten New Member Questions
Personal Training
Membership Freeze
Guest Policy
Member Handbook (PDF)
Worcester Fitness understands that it can be difficult and intimidating to start a program of regular exercise. With that understanding, Worcester Fitness offers an extensive array of complimentary fitness services to help members begin and stay committed to their fitness program. Club members have unlimited appointments with our staff. Worcester Fitness staff members are highly-trained professionals. All Worcester Fitness Exercise Physiologists carry a minimum of a bachelor’s degree in exercise science or a related discipline.
Lifestyle Questionnaire/Physician’s Referral:
At the time of enrollment, the new member will complete a Lifestyle Questionnaire. This form allows the member to indicate their goals, interests, and medical history. This form is reviewed by an exercise physiologist prior to any fitness services appointments. If needed, a Physician’s Referral will be used to allow the member’s doctor to review our planned program.
Microfit Fitness Profile
Answering that question and beginning a program at Worcester Fitness is as simple as scheduling an appointment for a Microfit Fitness Profile. During this appointment, the exercise physiologist will review your Lifestyle Questionnaire, perform a computerized fitness profile, and develop a personalized exercise prescription that takes into consideration a member’s schedule and Fitness preferences. The Microfit system helps to establish a base-line for keeping track of progress. Microfit compares a member’s present fitness level with others of the same gender and age.
  • Microfit will check:
    • Resting blood pressure
    • Flexibility
    • Resting heart rate
    • Strength
    • Body composition
    • Cardiovascular endurance
    These appointments last 60 minutes and members should dress in comfortable fitness clothing. Members are also asked to refrain from smoking, caffeine, a heavy meal, and exercise for three hours prior to the appointment. It is recommended that a member complete a Microfit every three months. This allows for adjustments to the exercise program and will provide motivation. Worcester Fitness staff will initiate follow-up appointments with phone calls and post cards.
    Program Orientation:
    Upon completing a Microfit Fitness Profile, follow-up appointments called Program Orientations will be scheduled. In these one-on-one appointments, the Exercise Physiologist will implement the member’s exercise prescription and help the member to become comfortable with any equipment and exercises that are part of their program. Use of the Worcester Fitness work-out tracking system is explained, appropriate group exercise classes are identified, and all questions are answered. Worcester Fitness staff will not release a member to exercise independently until the member feels comfortable enough to do so. Program orientation appointments are 60 minutes in length.
    Nutritional Consultation:
    Worcester Fitness Exercise Physiologists are trained and qualified to assist members in developing a proper diet based on their specific goals, fitness level, and preferences. In the Nutritional Consultation, members will learn about the basic principles of proper nutrition and receive answers to their nutrition questions. For an advanced level of nutritional advice, Worcester Fitness has certified nutritional counselors on staff. The services of the nutritional counselors are on a fee-basis and by appointment only. Most types of health insurances are accepted with a doctor’s prescription.
    Floor work:
    Worcester Fitness staff are trained to be available to members. If at any time a member has a question or needs assistance with their program, fitness staff members will gladly make themselves available. Worcester Fitness schedules exercise physiologists time “on-the-floor” as a way of making professional help available to our members. Please don't hesitate to ask.
    Re-Profiles/Re-Orientations
    Worcester Fitness club members have unlimited appointments available to them.Your Fitness professional will initiate follow-up appointments to have your members program reviewed, adjusted, and energized. If at any time a member feels the need to meet with an exercise physiologist (for motivation, a progress review, another Microfit, or another Program Orientation), appointments can be scheduled at Member Services.
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    Personal Training

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    In addition to our fitness staff who are always available to answer questions and help with your exercise program, Worcester Fitness offers the opportunity to take your workouts to the next level by working with a personal trainer. A personal trainer provides the advantages of having your own fitness coach. They give a very supervised approach to your fitness goals and provide the inspiration, motivation, and knowledge to get you where you want to be.

    All Worcester Fitness personal trainers are certified and experienced with a variety of special interests. For more information on personal training please visit or call Member Services and you’ll be put in touch with our personal training director. They will be able to answer your questions, review the fees and discounted packages, and help you pick a trainer.
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    Membership Freeze:

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    Members may place their membership on freeze status for medical reasons only. Documentation from a physician is required. A monthly freeze fee of $10 may be charged in lieu of the monthly dues amount. A freeze must be for a minimum of one month and a maximum of three months. Freezes must begin on the 1st day of a calendar month and end on the last day of a calendar month. Senior members are allowed a non-medical freeze for temporary relocation for a minimum of 3 months and a maximum of 6 months. All freeze requests must be in writing.
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    Guest Policy:

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    Worcester Fitness welcomes members to bring guests to the club. In an effort to protect all members’ usage and investment in the club, the following guest policy is strictly enforced:
    • All guests must register at Member Services prior to each visit to the club by presenting valid photo identification, completing the guest register, and paying the guest fee or presenting a valid free guest pass.
    • Guests are allowed an unlimited number of visits when paying a guest fee.
    • Guests are limited to three (3) free guest passes in any calendar year
    • Members are responsible for their guests at all times.
    • All club policies, rules, and regulations apply to guests as well as members.
    • Worcester Fitness reserves the right to limit, change, or cancel guest privileges at any time.

    Free guest passes are provided to members through the mailing of club newsletters, birthday cards, and holiday cards. Members will also receive free guest passes through special club programs, participation in certain club events, and completion of any surveys issued by the club. Members may request free guest passes for friends, family members, and co-workers who are interested in joining the club from the Membership Department only. These passes must be requested at least 24 hours in advance.

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    1.

    How do I get help with developing my fitness program?

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    If you haven’t already done so, new members are encouraged to schedule a complimentary appointment with one of our Exercise Physiologists for a MicroFit Profile. This appointment will start the process of developing your personalized fitness program. Please see the section titled Complimentary Fitness Services in this folder for complete details.

    2.

    There is so much going on at the club. How do I keep myself informed about new programs and services, special events, and club policies?

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    Communicating everything that is available to our members can be a challenge because our centers offer such a large and diverse selection of services and programs…and that selection is constantly being enhanced. Here’s some of the ways we keep members up-to-date with what’s available at their club:

    Our web site, www.accessfms.com, is updated regularly with schedules, monthly events, special offers, and club news.

    • “Access” is your club newsletter, which is mailed to your home 3-4 times per year.
    • Directed mailings announcing new services and programs are regularly mailed to your home.
    • Phone calls, both live and automated, are often made to share good news with members.
    • Posters, signs, and banners are constantly being displayed and updated throughout the club.
    • Instructors make announcements in Group Exercise classes.
    • Printed schedules, monthly calendars, and flyers are routinely updated and made available at Member Services and other areas in the center.
    • New members are provided with this information folder.

    3.

    How do I bring guests to the club?

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    Free guest passes are provided to members through the mailing of club newsletters, birthday cards, and holiday cards. Members will also receive free guest passes through special club programs, participation in certain club events, and completion of any surveys issued by the club. Members may request free guest passes for friends, family members, and co-workers who are interested in joining the club from the Membership Department only. These passes must be requested at least 24 hours in advance. Please see the section in this folder titled Guest Policy for complete details. Club and department surveys are regularly used. Please take a few moments to complete them when asked. We always say thank you with a guest pass.

    4.

    Can I use my membership at any other clubs in the area or when I travel?

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    All members of any FMS club have free reciprocal membership at all our clubs. Simply present your membership key tag and use your home club the majority of the time. A complete listing of the services and programs available at all our clubs is included in this folder. Also, FMS clubs are part of the International Health, Racquet, and Sportsclub Association (IHRSA). IHRSA’s Passport Program allows FMS club members to access over 5000 clubs worldwide. Some fees may apply. Details on the IHRSA Passport Program are available at Member Services or through a link from our web site to www.ihrsa.org.

    5.

    How do I check-in when I come to the club?

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    Simply present your membership key tag at Member Services upon each visit. If you have forgotten your key tag, the staff will verify membership manually. Lost key tags must be replaced for the stated fee.

    6.

    How do I sign-up or schedule an appointment for something I want to do at the club?
    Registration for any club program, and scheduling of any club service is coordinated through Member Services. This would include scheduling appointments for tanning, Spinning, massage, fitness services, Personal Training, nutritional consultations, racquetball courts, racquetball lessons, and private swim lessons. This also includes registration for any club program such as children’s activities, wellness lectures, leagues, tournaments, trips, fitness incentive contests, and social events. Any applicable program fees are paid at the time of registration and registration is on a first-come, first-serve basis. Member Services is staffed during all club hours of operation and can also be reached by phone or by an email link though www.accessfms.com.

    7.

    How far in advance can I schedule an appointment for tanning, Spinning, and racquetball courts?

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    Members are encouraged to schedule appointments for tanning, Spinning and racquetball courts up to one week in advance.

    8.

    How do I get help with a problem, make a suggestion, or pat a staff person on the back?

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    Your feedback is extremely valued. We welcome your comments, suggestions, and ideas…after all, it’s your club. There are several ways to communicate with us:

    For immediate attention, please do not hesitate to share your thoughts with any staff person. If they can assist you, they will. If not, they will find the appropriate staff person who can.

    • A Manager-On-Duty is able to deal with most concerns.
    • A Suggestion & Comment Box is located in the front lobby of each club. If requested by you, a manager will directly follow-up with all suggestions and comments.
    • All FMS club General Managers and Operation Directors will meet with any member on any issue.
    • Club and department surveys are regularly used. Please take a few moments to complete them when asked. We always say thank you with a guest pass.

    9.

    How do I use a locker?

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    Lockers are provided for members on a daily basis only. Members need to bring their own lock with them on each visit to secure their belongingsand should never leave their locker unsecured. New locks are sold at each club’s Pro Shop. A limited number of permanent lockers are available for rental through Member Services. Any unauthorized locker being used on a permanent basis will be opened and it’s contents stored at the club.

    10.

    What is a Corporate Membership?

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    FMS centers have extensive relationships with area employers to provide health and fitness to their workforce. Our programs vary from group discounts, to payroll-deducted fitness benefits, to capitation programs. We work with companies ranging in size from as little as five employees to as many as several thousand. In most cases, members realize a reduced cost through a Corporate Membership. Appointments to review the Corporate Membership options can be scheduled through the Membership Department.
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